Two stories from recent years got me thinking. (If you know the stories, you’re allowed to skip to the last paragraph.)
1. A British father helped his wife give birth at home. He’s not the first, and won’t be the last, but there’s a lot that can go wrong. You really want to get it right, and if you don’t have a midwife or doctor handy, and you (and the woman giving birth) never happened to learn how to deliver a baby, what do you do? Leroy Smith turned to the web, via his mobile phone. He found a wikiHow article, and by following the 10 steps, he did his part well.
2. Surgeon David Nott had a more complex challenge. A hippo had bitten off a boy’s arm, and faced death within days from infection. An amputation of his shoulder blade and collar bone would save him – but the doctor didn’t have any experience of this unusual and complex procedure, and no one he knew in the Democratic Republic of Congo could help. But a colleague in the UK could help – and did so via SMS. In two very long text messages he explained the procedure, and wished Dr Nott luck. The operation – carried out in a basic operating theater, without the equipment and support the doctor would have expected back home in the UK – was a success, and the boy’s life was saved.
In the appropriate technology for solving a problem, the key component is often information. Whether we’re talking about health services or development, the right information can be the difference between a good outcome and a failure.
I’m inspired to see wikiHow used in this way – as I am with the stories I hear of Appropedia being used in the field. It’s also true that making the best use of expert knowledge, as Dr Nott was able to do, supports good outcomes. Combining these ideas – enhancing ways of accessing knowledge, and making available the best knowledge – continue to guide our mission.